Last updated: 23 September 2026

These Terms of Service (“Terms”) govern access to and use of the CHIPPIES website, applications, software platform and related services.

By creating an account, accessing or using CHIPPIES, or purchasing a subscription, you agree to these Terms.

If you use CHIPPIES on behalf of a company or other organisation, you represent that you are authorised to accept these Terms on its behalf.

1. ABOUT CHIPPIES

CHIPPIES Group Pty Ltd (“CHIPPIES”, “we”, “us” or “our”) provides digital software designed to assist trade and construction businesses with managing and documenting work.

Depending on the features available to a customer, CHIPPIES may provide functionality relating to:

• companies and teams;

• sites and jobs;

• job assignments;

• fire door inspections;

• installations;

• defects and rectification;

• photographs and evidence;

• reports;

• project records;

• communications;

• CHIPPIES Chat;

• offline data capture and synchronisation; and

• other trade, construction and project-management functionality.

Features may change or expand as the CHIPPIES platform develops.

2. ELIGIBILITY

You must be legally capable of entering into these Terms to use CHIPPIES.

CHIPPIES is intended primarily for businesses, tradespeople, contractors, inspectors, construction professionals and other authorised users.

You must provide accurate information when creating or maintaining an account.

3. COMPANY ACCOUNTS

CHIPPIES is designed around company accounts.

A company account may contain:

• authorised users;

• sites;

• jobs;

• assets;

• inspections;

• reports;

• photographs;

• documents;

• communications;

• project records; and

• other Customer Data.

The person establishing or administering a company account must have appropriate authority to act for that organisation.

4. USERS, ROLES AND PERMISSIONS

Company administrators may invite and manage authorised users.

Depending on the functionality available, roles may include:

• Admin;

• Manager;

• Inspector;

• Viewer; and

• other roles introduced by CHIPPIES.

Permissions may differ between roles.

Customers are responsible for:

• deciding who should have access;

• assigning appropriate roles;

• managing job access;

• removing access when no longer required; and

• ensuring authorised users comply with these Terms.

5. ACCOUNT SECURITY

Each user should maintain their own account.

Users must:

• keep login credentials confidential;

• use reasonable security measures;

• not knowingly allow unauthorised persons to access their account;

• protect devices used to access CHIPPIES; and

• promptly notify CHIPPIES of suspected unauthorised access.

You are responsible for activity carried out through your account to the extent permitted by law, except where the activity results from matters for which CHIPPIES is legally responsible.

6. PERMITTED USE

CHIPPIES may be used for legitimate business and project purposes consistent with the functionality provided by the platform.

You must use CHIPPIES lawfully and in accordance with these Terms.

7. PROHIBITED USE

You must not:

• use CHIPPIES unlawfully;

• knowingly provide false or fraudulent information;

• attempt to gain unauthorised access to accounts or systems;

• interfere with platform security;

• introduce malware or malicious code;

• use another person’s account without authority;

• scrape or systematically extract platform information without authority;

• attempt to circumvent access controls;

• reverse engineer the platform except where expressly permitted by law;

• use CHIPPIES to infringe another person’s intellectual property, privacy or other legal rights; or

• use CHIPPIES in a manner reasonably likely to damage or materially disrupt the platform.

8. FIRE DOOR INSPECTION FUNCTIONALITY

CHIPPIES may provide tools to assist users with recording fire door inspections and related information.

These tools may include:

• inspection questions;

• measurements;

• photographs;

• defect records;

• inspection results;

• reports;

• asset information;

• historical records; and

• other inspection functionality.

CHIPPIES provides the software used to record and process information.

Responsibility for carrying out the inspection and making professional or technical assessments remains with the relevant user and/or organisation.

9. PROFESSIONAL JUDGEMENT

CHIPPIES does not replace the professional judgement of a competent, appropriately qualified, accredited, licensed or authorised person where such competence, qualification, accreditation, licence or authority is required.

Users remain responsible for:

• conducting work competently;

• verifying observations and measurements;

• determining applicable requirements;

• reviewing information entered into CHIPPIES;

• reviewing reports before relying on or issuing them; and

• obtaining specialist or professional advice where required.

CHIPPIES should not be treated as a substitute for professional judgement.

10. STANDARDS, CODES AND COMPLIANCE

CHIPPIES may include workflows, questions, references, calculations or other functionality designed to assist users working with particular standards, regulations, specifications or compliance requirements.

Applicable requirements can depend on matters including:

• jurisdiction;

• building;

• asset;

• installation date;

• applicable Standard of Performance;

• applicable edition of a standard;

• fire safety schedule;

• approvals;

• performance solutions;

• project specifications; and

• other site-specific circumstances.

Users are responsible for determining which requirements apply to their work.

The use of CHIPPIES does not itself certify, warrant or guarantee that a building, fire door, doorset, installation, inspection or other work complies with any particular legislation, Australian Standard, approval or project requirement.

11. REPORTS

CHIPPIES may generate reports using information recorded through the platform.

Reports depend on the information provided by users and the configuration of the relevant job or inspection.

Before issuing or relying on a report, users are responsible for reviewing it for:

• accuracy;

• completeness;

• correct site and asset information;

• correct measurements;

• correct photographs;

• correct inspection information; and

• appropriate conclusions.

A report generated using CHIPPIES does not independently constitute certification by CHIPPIES Group Pty Ltd.

12. CUSTOMER DATA

“Customer Data” means information submitted, uploaded, created or stored by or on behalf of a customer through CHIPPIES.

This may include:

• company information;

• sites;

• jobs;

• asset records;

• inspection records;

• measurements;

• photographs;

• videos;

• documents;

• drawings;

• reports;

• messages;

• notes; and

• other project information.

As between CHIPPIES and the customer, the customer retains its rights in its Customer Data.

13. LICENCE TO PROCESS CUSTOMER DATA

Customers grant CHIPPIES the rights reasonably necessary to host, copy, process, transmit, display, back up and otherwise handle Customer Data for purposes including:

• providing the service;

• synchronising information;

• generating reports;

• providing authorised access;

• maintaining backups;

• providing support;

• maintaining security;

• diagnosing technical problems; and

• operating and improving the platform.

This does not transfer ownership of Customer Data to CHIPPIES.

14. CUSTOMER RESPONSIBILITY FOR DATA

Customers and users are responsible for ensuring they have appropriate rights, permissions and authority to:

• collect information;

• upload information;

• store information;

• share information;

• photograph relevant areas or assets;

• upload documents; and

• otherwise process information through CHIPPIES.

Users must not knowingly upload information they are prohibited from providing to CHIPPIES.

15. PHOTOS, VIDEOS AND DOCUMENTS

Users may be able to upload photographs, videos, drawings, plans, reports and other documents.

Customers retain responsibility for the material they upload.

Users should avoid unnecessarily recording personal, confidential or sensitive information that is not required for the relevant business purpose.

16. CHIPPIES CHAT

Where available, CHIPPIES Chat may enable:

• direct conversations;

• group conversations;

• job-based conversations;

• messages;

• photographs;

• videos;

• voice content;

• documents; and

• other attachments.

Users are responsible for information they send through CHIPPIES Chat.

Job and company communications may form part of an organisation’s operational or project records.

17. OFFLINE OPERATION AND SYNCHRONISATION

Some CHIPPIES functionality may operate offline.

Information created offline may be stored locally and synchronised when network connectivity becomes available.

Users should:

• allow synchronisation to complete;

• check that important information has successfully synchronised;

• protect devices containing offline information; and

• avoid knowingly creating conflicting records across devices.

Temporary network, device or synchronisation problems may delay the transfer of information.

18. CHIPPIES INTELLECTUAL PROPERTY

CHIPPIES Group Pty Ltd retains its rights in the CHIPPIES platform and associated intellectual property.

This may include:

• software;

• source code;

• object code;

• system architecture;

• database structures;

• workflows;

• designs;

• interfaces;

• branding;

• trademarks;

• documentation;

• templates;

• platform logic; and

• proprietary technology.

Except for rights expressly granted under these Terms, no ownership rights in the CHIPPIES platform are transferred to customers or users.

19. RIGHT TO USE CHIPPIES

Subject to these Terms and payment of applicable fees, CHIPPIES grants authorised users a limited, non-exclusive, non-transferable right to access and use the platform for legitimate internal business purposes during the applicable subscription or authorised access period.

This right does not permit resale, sublicensing or unauthorised commercial exploitation of the CHIPPIES platform.

20. FEEDBACK

Users may provide ideas, suggestions or feedback about CHIPPIES.

Where you voluntarily provide feedback, CHIPPIES may use that feedback to evaluate, develop or improve the platform without an obligation to implement the suggestion or compensate the person providing it.

This does not transfer ownership of Customer Data to CHIPPIES.

21. SUBSCRIPTIONS

Some CHIPPIES services may require a paid subscription.

Available plans, pricing, included users, features and billing frequency will be displayed before purchase or otherwise agreed with the customer.

Subscription offerings may change over time.

Changes will be handled in accordance with applicable law and any commitments made to existing customers.

22. FREE TRIALS AND TESTING ACCESS

CHIPPIES may provide:

• free trials;

• testing access;

• beta functionality;

• pilot programs; or

• other promotional access.

The applicable duration, functionality and conditions may differ from paid subscriptions.

Testing or beta functionality may be incomplete and may change as development continues.

Where a trial converts to a paid subscription, material pricing, billing and cancellation information should be disclosed before the customer becomes liable for payment.

23. FEES AND PAYMENT

Customers must pay applicable subscription fees in accordance with the pricing and billing arrangements presented at purchase.

Payments may be processed through a third-party payment provider such as Stripe.

Customers authorise applicable charges in accordance with the subscription selected.

Prices will state whether GST is included or otherwise applicable.

24. RENEWAL

Where a subscription automatically renews, the renewal arrangement and billing frequency will be disclosed to the customer before purchase.

Unless cancelled in accordance with the applicable subscription conditions, recurring subscriptions may continue for subsequent billing periods.

Nothing in this section limits rights that cannot lawfully be excluded.

25. PLAN CHANGES

Customers may be able to upgrade or downgrade their subscription.

Any change in:

• price;

• included users;

• features;

• billing;

• effective date; or

• other material conditions

should be displayed or communicated before the customer confirms the change.

26. CANCELLATION

Customers may cancel subscriptions using the cancellation method made available by CHIPPIES.

The consequences and effective date of cancellation will depend on the applicable subscription arrangement.

Cancellation does not remove rights or remedies available under applicable law.

27. ACCOUNT TERMINATION

A customer may stop using CHIPPIES and request account closure subject to outstanding contractual obligations.

CHIPPIES may suspend or terminate access where reasonably necessary, including for:

• serious or repeated breaches of these Terms;

• non-payment;

• fraud;

• unlawful activity;

• material security threats;

• misuse of the platform; or

• circumstances where continued provision of the service would expose CHIPPIES or others to material legal or security risk.

Where reasonable and appropriate, CHIPPIES may provide notice and an opportunity to remedy a breach before termination.

Nothing in this section limits rights available under applicable law.

28. DATA FOLLOWING TERMINATION

Termination or cancellation does not necessarily result in immediate deletion of Customer Data.

Data may be retained:

• for an appropriate transition period;

• in backups;

• where required or permitted by law;

• for security or fraud prevention;

• for accounting purposes;

• for dispute resolution; or

• where legitimate company/project records must be preserved.

Customers should export records they need before account closure where export functionality is available.

Further information is provided in our Account & Data Deletion information.

29. SERVICE AVAILABILITY

CHIPPIES aims to provide a reliable service.

However, uninterrupted or error-free operation cannot be guaranteed.

Service may occasionally be affected by:

• maintenance;

• software updates;

• internet connectivity;

• mobile networks;

• cloud infrastructure;

• third-party providers;

• device problems;

• security incidents; or

• circumstances outside CHIPPIES’ reasonable control.

Nothing in this section excludes statutory rights that cannot lawfully be excluded.

30. CHANGES TO CHIPPIES

CHIPPIES is an evolving platform.

We may introduce, modify, replace or discontinue functionality where reasonably necessary to:

• improve the platform;

• address security issues;

• comply with law;

• respond to technical requirements;

• develop the service; or

• manage features that are no longer reasonably supportable.

Where a material change significantly affects a paid service, CHIPPIES will take reasonable steps to communicate the change where appropriate and comply with applicable legal obligations.

31. THIRD-PARTY SERVICES

CHIPPIES may depend on third-party services including:

• cloud infrastructure;

• payment providers;

• application stores;

• authentication services;

• communications services; and

• other technology providers.

Third-party services may be subject to separate terms and privacy policies.

CHIPPIES is not responsible for independent third-party services except to the extent responsibility cannot lawfully be excluded.

32. PRIVACY

Personal information is handled in accordance with the CHIPPIES Privacy Policy.

Customers and users must also comply with privacy and confidentiality obligations applicable to information they collect and process through CHIPPIES.

33. SECURITY

CHIPPIES takes reasonable steps designed to protect information and platform systems.

Users and customers also have responsibilities for account security, including protecting credentials and appropriately managing user access.

Further information is provided in Data & Security.

34. CONFIDENTIAL INFORMATION

Each party may receive confidential information relating to the other.

Where information is confidential by nature or is identified as confidential, the receiving party should use it only for legitimate purposes associated with the CHIPPIES relationship and protect it using reasonable measures.

This does not apply to information that:

• is lawfully public;

• was already lawfully known without confidentiality restrictions;

• is independently developed;

• is lawfully received from another source; or

• must be disclosed by law.

35. NO PROFESSIONAL ADVICE

Information provided through CHIPPIES is intended to support operational workflows and record keeping.

Unless expressly stated otherwise, CHIPPIES does not provide:

• legal advice;

• engineering advice;

• certification services;

• building certification;

• fire safety certification; or

• other regulated professional advice.

Customers should obtain appropriate professional advice where required.

36. AUSTRALIAN CONSUMER LAW

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or other protection under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

Where such rights apply, these Terms operate subject to those rights.

37. DISCLAIMERS

To the extent permitted by law, CHIPPIES does not warrant that:

• the platform will always operate without interruption;

• every software error will be prevented;

• third-party services will always be available;

• information entered by users will be accurate;

• every applicable legal or technical requirement will automatically be identified; or

• using CHIPPIES alone will make a project, inspection, building or asset compliant.

These limitations do not apply to the extent that doing so would exclude or restrict rights that cannot lawfully be excluded.

38. LIABILITY

To the maximum extent permitted by law, each party is responsible for loss or damage to the extent caused by its own acts, omissions, breach of these Terms or other legal responsibility.

CHIPPIES is not responsible for loss caused solely by:

• inaccurate information entered by a customer or user;

• unauthorised use attributable to the customer’s failure to reasonably secure its accounts;

• a customer’s failure to apply applicable professional requirements;

• a customer’s modification or misuse of information produced through CHIPPIES; or

• third-party systems or events outside CHIPPIES’ reasonable control,

except to the extent CHIPPIES is legally responsible for the relevant loss.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

39. INDEMNITY

To the extent permitted by law, a customer is responsible for claims, losses or liabilities suffered by CHIPPIES to the extent caused by:

• the customer’s unlawful use of CHIPPIES;

• Customer Data that infringes another person’s rights;

• a material breach of these Terms; or

• fraudulent or intentionally wrongful conduct by the customer or its authorised users.

This clause does not require a customer to indemnify CHIPPIES to the extent the relevant loss was caused by CHIPPIES’ own negligence, breach, unlawful conduct or other legal responsibility.

40. CHANGES TO THESE TERMS

CHIPPIES may update these Terms where reasonably necessary because of:

• changes to the platform;

• new functionality;

• security requirements;

• operational changes; or

• changes to law.

The current version will display its last updated date.

Where changes materially affect customers’ rights or obligations, CHIPPIES will take reasonable steps to provide appropriate notice.

Where required by law, customers will retain applicable