Privacy Policy

CHIPPIES GROUP PTY LTD

PRIVACY POLICY

Last updated: 23 September 2026

CHIPPIES Group Pty Ltd (“CHIPPIES”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information through the CHIPPIES website, mobile applications, software platform and related services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. ABOUT CHIPPIES

CHIPPIES provides digital tools designed for trade and construction businesses.

The platform may provide functionality relating to:

Company accounts
Team members
Sites
Jobs
Fire door inspections
Installation and project records
Defects and rectification
Photographs and evidence
Reports
CHIPPIES Chat
Documents and files
Offline data capture and synchronisation
Other trade and project-management functionality

The functionality available may change as the CHIPPIES platform develops.

2. SCOPE OF THIS POLICY

This Privacy Policy applies to personal information handled through:

the CHIPPIES website;
CHIPPIES mobile applications;
the CHIPPIES software platform;
company and user accounts;
CHIPPIES Chat and communication features;
subscriptions and billing;
customer support;
testing and trial programs; and
other interactions with CHIPPIES.

Information uploaded by a business customer may also be subject to that customer’s own privacy obligations.

3. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with CHIPPIES, we may collect information including:

Account information

Name
Email address
Telephone number
Company or business name
Position or role
Account credentials and authentication information
Company membership
User role and permissions
Account preferences

Site, job and project information

Users may enter information concerning:

Sites
Jobs
Buildings
Locations
Assets
Fire doors and doorsets
Inspections
Installations
Defects
Rectification
Maintenance
Handover
Notes
Measurements
Reports
Project history

Some of this information may constitute personal information depending on its contents.

Photos, videos and documents

Users may upload or create:

Photographs
Videos
Drawings
Plans
Documents
Inspection evidence
Reports
Attachments
Other project files

Users are responsible for ensuring they have appropriate authority to upload information to CHIPPIES.

Communications

Where CHIPPIES communication functionality is used, we may process:

Direct messages
Group messages
Job chat messages
Attachments
Message timestamps
Delivery/read information
Other communication information

Technical information

We may collect technical information necessary to operate, secure and improve CHIPPIES, which may include:

Device type
Operating system
Application version
IP address
Login activity
Diagnostic information
Crash information
Security logs
Usage information
Synchronisation information

The exact technical information collected depends on the services and infrastructure used by CHIPPIES.

Subscription and payment information

Where paid services are used, we may process information relating to:

Subscription plan
Billing status
Transaction records
Invoices
Payment-related identifiers

Payments may be processed by third-party payment providers including Stripe.

CHIPPIES does not intend to store complete payment card details where those details are processed directly by an authorised payment provider.

4. HOW WE COLLECT INFORMATION

We may collect information:

Directly from you
When an account is created
When a company administrator invites a user
When information is entered into CHIPPIES
When files or media are uploaded
When CHIPPIES Chat is used
When subscriptions are purchased or managed
Through use of our website or applications
When you contact CHIPPIES Support
When you participate in testing or trials
Through service providers supporting CHIPPIES

5. WHY WE USE INFORMATION

We may use information to:

Create and manage accounts
Provide CHIPPIES services
Authenticate users
Manage company memberships and permissions
Store and display sites and jobs
Provide inspection functionality
Generate and maintain reports
Enable authorised communications
Process subscriptions and billing
Provide customer and technical support
Maintain platform security
Prevent misuse, fraud and unauthorised access
Diagnose technical problems
Maintain backups and system reliability
Improve CHIPPIES
Communicate important service information
Comply with legal obligations
Protect or enforce legal rights
Carry out other purposes permitted by law

6. CUSTOMER DATA

Businesses using CHIPPIES may upload and manage information relating to their operations, workers, clients, sites, jobs, assets and projects.

We refer to this as Customer Data.

As between CHIPPIES and the customer, the customer retains its rights in Customer Data subject to the rights required by CHIPPIES to host, process, transmit, back up and otherwise handle that information to provide and support the service.

CHIPPIES does not acquire ownership of a customer’s project records merely because those records are stored using the platform.

Customers and authorised users are responsible for ensuring information submitted to CHIPPIES has been collected and disclosed lawfully.

7. DISCLOSURE OF INFORMATION

We may disclose information where reasonably necessary to:

Provide CHIPPIES
Operate infrastructure and hosting
Process payments
Provide communication functionality
Provide technical support
Maintain security
Diagnose system performance
Investigate suspected misuse
Comply with applicable law
Respond to lawful requests
Protect CHIPPIES, customers, users or others

We may use third-party service providers to perform services on our behalf.

CHIPPIES does not sell personal information to advertisers.

8. THIRD-PARTY SERVICE PROVIDERS

CHIPPIES may use third-party providers for services including:

Cloud infrastructure
Data storage
Payment processing
Application distribution
Authentication
Communications
Monitoring
Technical infrastructure
Support services

Current providers may include services supplied by:

Amazon Web Services (AWS)
Stripe
Apple
Google

Other providers may be used as CHIPPIES develops.

The final list of production service providers will be maintained according to the services actually used by CHIPPIES.

9. OVERSEAS PROCESSING & DISCLOSURE

Some technology providers used by CHIPPIES may operate infrastructure or personnel outside Australia.

Depending on the services and configurations used, information may be processed, stored or accessed outside Australia.

Where required by Australian privacy law, CHIPPIES will take reasonable steps in relation to overseas disclosure of personal information.

Specific countries or hosting locations will only be identified where the relevant production arrangements have been confirmed.

10. DATA SECURITY

CHIPPIES takes reasonable technical and organisational measures designed to protect information from:

Misuse
Interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure

Security measures may include appropriate authentication, access controls, infrastructure controls, backups and other safeguards.

No internet-based service or electronic storage system can guarantee absolute security.

Users are responsible for protecting their account credentials and should promptly notify CHIPPIES of suspected unauthorised access.

11. OFFLINE DATA

Certain CHIPPIES functionality may operate where internet connectivity is unavailable or unreliable.

Information created while offline may be temporarily stored on a user’s device and synchronised with CHIPPIES when connectivity becomes available.

Users should take reasonable steps to protect devices containing CHIPPIES information.

Specific offline storage and synchronisation arrangements depend on the production configuration of the CHIPPIES application.

12. DATA RETENTION

We retain information for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by law.

Retention may depend on:

Type of information
Account status
Contractual requirements
Backup processes
Legal requirements
Security requirements
Accounting requirements
Disputes or legal claims
Legitimate company or project record requirements

Where information is no longer required and we are legally permitted to do so, we may delete, destroy or de-identify it.

Deletion from active systems may not immediately remove information from backups.

13. ACCESS & CORRECTION

You may request access to personal information CHIPPIES holds about you.

You may also request correction where you believe information is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests can be submitted using the privacy contact details below.

We may need to verify your identity before processing a request.

Applicable law may permit or require CHIPPIES to refuse certain requests. Where required, an appropriate explanation will be provided.

14. COMPANY ADMINISTRATORS

Where your account belongs to an organisation using CHIPPIES, authorised administrators of that organisation may be able to:

Create or deactivate user access
Assign roles
Assign permissions
Assign jobs
Access company information
Access project records
Manage subscriptions
Administer the company’s CHIPPIES account

Users should contact their organisation where a request primarily concerns information controlled by that organisation.

15. ACCOUNT & DATA DELETION

Users may request closure or deletion of their CHIPPIES account.

Deleting an individual user account does not necessarily require deletion of legitimate company or project records created by that user while acting on behalf of an organisation.

For further information, see the CHIPPIES Account & Data Deletion page.

16. MARKETING COMMUNICATIONS

Where permitted by law, CHIPPIES may send information about products, services or developments.

Commercial electronic messages will be handled in accordance with applicable Australian requirements.

Where required, recipients will be provided with a method to unsubscribe from marketing communications.

Operational, security, account and service communications may still be sent where reasonably necessary to provide CHIPPIES.

17. COOKIES & WEBSITE TECHNOLOGIES

The CHIPPIES website may use cookies or similar technologies for purposes including:

Website functionality
Security
Remembering preferences
Understanding website performance
Improving user experience

Where third-party analytics or similar technologies are introduced, this Privacy Policy may be updated as appropriate.

18. DATA BREACHES

CHIPPIES takes suspected data breaches seriously.

Where a suspected data breach occurs, CHIPPIES may investigate the incident, take appropriate containment and remediation measures, and assess whether notification is required.

Where the Notifiable Data Breaches scheme applies and an eligible data breach occurs, CHIPPIES will make notifications required under applicable Australian law.

19. CHILDREN

CHIPPIES is designed as a business and trade platform and is not intended for use by children.

Users must satisfy applicable requirements for creating and operating an account.

20. THIRD-PARTY LINKS & SERVICES

CHIPPIES may contain links to or integrate with third-party websites, applications or services.

Those third parties may have their own privacy policies and practices.

CHIPPIES is not responsible for the independent privacy practices of third parties.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect:

Changes to CHIPPIES
New functionality
Changes to service providers
Operational changes
Changes to applicable law

The current version will be made available through the CHIPPIES website or platform and will display its last updated date.

Where appropriate, CHIPPIES may provide additional notice of material changes.

22. PRIVACY COMPLAINTS

If you have concerns about how CHIPPIES has handled your personal information, please contact us.

Please provide sufficient information for us to understand and investigate your concern.

We will consider privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

23. CONTACT

For privacy questions, requests or complaints:

CHIPPIES Group Pty Ltd

Privacy: support@chippiesgroup.com.au

Support: support@chippiesgroup.com.au

Website: chippiesgroup.com.au

Location: Sydney, New South Wales, Australia

ABN: 65 695 748 488

CHIPPIES Group Pty Ltd

BUILT BY CARPENTERS, FOR CARPENTERS.