Support

Last updated: 23 September 2026

Need help with CHIPPIES?

CHIPPIES Group Pty Ltd provides support for customers and authorised users of the CHIPPIES platform.

WHAT WE CAN HELP WITH

CHIPPIES Support can assist with:

Account access and login issues
Password and authentication issues
Company accounts
Team members
User roles and permissions
Sites and jobs
Job assignments
Fire Door Inspections
Inspection records
Photos and defect evidence
Reports and PDFs
CHIPPIES Chat
Offline use and synchronisation
Subscriptions and billing
Technical problems and bugs
Account and data requests
Privacy enquiries
Feedback and feature suggestions
General questions about CHIPPIES

CONTACT SUPPORT

Support email: support@chippiesgroup.com.au

Website: chippiesgroup.com.au

Company: CHIPPIES Group Pty Ltd

Location: Sydney, NSW, Australia

ABN: 65 695 748 488

WHEN CONTACTING SUPPORT

To help us investigate your issue, please include where relevant:

Your name
Company name
Email address associated with your CHIPPIES account
Site or job affected
Short description of the issue
What you were trying to do
Any error message displayed
Screenshots or screen recordings
Device and operating system, where relevant

Never send your password, authentication codes or complete payment card details to CHIPPIES Support.

SECURITY ISSUES

If you believe your CHIPPIES account has been accessed without authorisation, your login credentials have been compromised, or you have identified a potential security issue, please contact CHIPPIES as soon as possible.

Security: [INSERT SECURITY/SUPPORT EMAIL]

Where appropriate, change your password and take reasonable steps to secure your account.

PRIVACY

For questions concerning:

Personal information
Access requests
Correction requests
Privacy complaints
Personal information deletion requests

contact:

Privacy: support@chippiesgroup.com.au

Privacy matters are handled in accordance with the CHIPPIES Privacy Policy and applicable Australian privacy law.

BILLING & SUBSCRIPTIONS

For questions concerning:

Subscription plans
Invoices
Payment status
Plan changes
Cancellations
Billing

contact:

Billing/Support: support@chippiesgroup.com.au

Please do not send complete credit or debit card details by email or through CHIPPIES Chat.

REPORT A BUG

If you identify a technical problem with CHIPPIES, please tell us:

What happened?

What did you expect to happen?

What site, job or inspection was affected?

Can you reproduce the problem?

Where possible, include a screenshot or screen recording.

FIRE DOOR & COMPLIANCE SUPPORT

CHIPPIES provides software tools to assist users with recording, managing and reporting information.

CHIPPIES Support can assist with operation of the software but does not replace the professional judgement of appropriately qualified or competent persons.

Users remain responsible for determining and applying the legislation, standards, approvals, specifications, performance solutions and project requirements relevant to their work.

ACCOUNT & DATA DELETION

For requests relating to account closure or deletion of personal information:

Email: support@chippiesgroup.com.au

Further information is available on the Account & Data Deletion page and in the CHIPPIES Privacy Policy.

CONTACT

CHIPPIES Group Pty Ltd

Sydney, NSW, Australia

Support: support@chippiesgroup.com.au

Privacy: support@chippiesgroup.com.au

Website: chippiesgroup.com.au

ABN: 65 695 748 488

BUILT BY CARPENTERS, FOR CARPENTERS.